MLZ
Mbâ Lèè Zungu
1 reviews | Active since Jan 2018
24 Jan 2018, 10:37
Angry individual
Hello Peter So I have had the worst experience with Telkom and MTN. Last year June I found out that I was a victim of identity theft, I went to the police station to report this. I have 2 separate affidavits describing why I refuse to pay this accounts becomes it was not me. I have been calling and going to most Telkom and MTN stores to ask for a formal email that explains the progress of their investigation. None of them have got back to me and I am blacklisted becouse of this whole thing. My life is on hold due to their incompetence. MTN has even handed over the account to their Lawers who are constantly calling and smsing about settling this account that I have no knowledge of. I need some advice on how I can some how hold them accountable for the grievance that they are causing in my life.
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MTN South Africa's replyOfficial
24 Jan 2018, 13:19Good day Miss Zungu,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the delay in resolving this matter
We can confirm with you that the matter has been flagged as a ********** account. The last process is to pass the journal for the cost implication and then purge it from the legal department and update your credit profile.
We have escalated this to management for urgency and we anticipate a resolution soon.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply24 Jan 2018, 13:19
Official
Good day Miss Zungu,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the delay in resolving this matter
We can confirm with you that the matter has been flagged as a ********** account. The last process is to pass the journal for the cost implication and then purge it from the legal department and update your credit profile.
We have escalated this to management for urgency and we anticipate a resolution soon.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MLZ
Mbâ Lèè Zungu's updateReviewer Update
25 Jan 2018, 12:31Thank you Mr kabelo Brett Mosimanyane for getting back to me,how do I handle the Lawers from MBD Inc? They are still harassing me about the account settlement
MLZ
Mbâ Lèè Zungu's update25 Jan 2018, 12:31
Reviewer Update
Thank you Mr kabelo Brett Mosimanyane for getting back to me,how do I handle the Lawers from MBD Inc? They are still harassing me about the account settlement