1 reviews | Active since May 2016
Angry, helpless, ignored - A year of torture from MTN resulting in a bad credit recored!
<p>MTN has given me the worst customer experience I have received from any company ever!</p> <p> </p> <p>It has been 14 months and my issue is still unresolved. Simply I cancelled my contract twice, MTN ignored the cancellation, took my cancellation fee, continued to bill. I then closed my acount and tried for many months to resolve the issue.</p> <p> </p> <p>Multiple in person attemps to resolve this, dozens of support queries and even the involvement of MTN "legal team" have all been ignored and today I got notification that due to MTN's negligence and terribly atrocious customer service that my credit rating has been negatively affected .</p> <p> </p> <p>If this is how MTN treats it's customers AVOID MTN AT ALL COSTS. My last Hello Peter review https://hellopeter.com/mtn/reviews/over-a-year-mtn-has-ignored-two-cancellations-and-continues-to-bill-me- ********** . </p>
My last in person attempt to get this resolved was on Saturday 18 June at the V&A Waterfront branch in Cape Town. The staff member who had been with MTN for 10 years was utterly shocked at all my ignored attempts to resolve the issue, each attempy either being answered once by a new person or completely ignored. Sadly his investigation into my issue also resulted in nothing. Amazingly all my support history was there, queries simply marked as "resolved" and were not even investigated before they decided to black list me.
My last in person attempt to get this resolved was on Saturday 18 June at the V&A Waterfront branch in Cape Town. The staff member who had been with MTN for 10 years was utterly shocked at all my ignored attempts to resolve the issue, each attempy either being answered once by a new person or completely ignored. Sadly his investigation into my issue also resulted in nothing. Amazingly all my support history was there, queries simply marked as "resolved" and were not even investigated before they decided to black list me.
I think the only thing now is to report MTN to the Consumer Affairs division of ICASA.
I think the only thing now is to report MTN to the Consumer Affairs division of ICASA.
Good day Sean,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Retentions management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Good day Sean,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Retentions management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********