Angry Disappointed Customer

Good Afternoon

On the 25th of June we visited the MTN store in Southgate Mall to do an upgrade on our contract that came to an an end in June

The sales person that assisted us advised that there would be a device fee of R140 since the contract has not yet ended. He also advised that the premium on the 1st July would be the R499 for the new contract and the R140 device fee bringing it to a total of R640 and there-after we would pay our normal installment every month of R499 for the new contract. He informed us that MTN introduced a new policy of which we have to pay an upgrade fee but said no official paperwork has been allocated to their store and nothing has been finalised therefore he will not let us sign the paperwork for the upgrade fee.

We had already argued why there should be a device fee with less then 10 days remaining before the contract ends and also that my sim card was blacklisted for 2 months of which I didn't receive or make use of the minutes, sms's and data that I was paying for.

On the 1st July I recieved a notification from the bank that I am in a minus. When I logged onto my banking app I saw that MTN deducted a whole R738. Firstly this is not the installment we received when doing the upgrade, secondly a debit order of mine bounced because I left enough money for all my debit orders to clear because I was under the impression that MTN would only deduct R640 as that is the amount that was communicated to me in store. Before leaving I specifically asked the salesperson 1 last time what the installment would be and once again he said R640. I am so furious because I feel I was misled so he could gain a sale and that has resulted in a loss for me personally

I am a loyal customer for many years. I have never missed a payment or given any hassles but I have had many bad experiences with this service provider and I am really fed up now

Kind Regards Milton Peters ***