Angry Customer given wrong contract package by MTN

<p>My name is Kholofelo Mhlabane. I am an angry customer who is being mistreated by MTN. I received a message from MTN on the 12th of February 2017 stating that there was a 6Gig data deal for R99pm at MTN stores only. Since my mom's contract was due for an upgrade, on the 13th of February 2017 I went into the MTN store at Mall of The South to upgrade to the 6Gig data at R99pm. I was given authorization by my mom to upgrade on her behalf, all the papers were in order. It seemed all was going well when the salesman processed the upgrade. I went home and to my surprise when the data came in, it was only 4Gig data for R99pm which was not what we agreed on, I even showed the salesman the message I got from MTN before I upgraded. I notified the salesman of the problem and to this day nothing has been done. I keep calling everyday to find out if the matter is being attended to but no one is doing anything to help me. It's been two weeks since I notified him of this problem and I am FURIOUS because to this day nothing has been done. I only just recently found out that apparently the 6Gig deal was only for January, this to me is utter nonsense because I received the SMS about the deal on the 12th of February 2017. I have attached proof of the message below. I am totally disgusted by MTN's service. This is false advertising and is frankly NOT my problem. I demand that this be fixed. None of this is my fault. The salesman keeps telling me that he is emailing his superiors because he cannot do anything from his side. Days later the superiors haven't helped me. When they want you to upgrade they'll do anything in their power to make that happen, but when they make a mistake, they do not own up to it and fix it as quickly as the mistake happened. Instead they drag their feet. I am VERY VERY VERY ANGRY because as it stands my mom is paying for a deal that doesn't even exist, paying more for a mistake that she didn't make. We have been loyal customers for years and this is how they treat us now?! This is truly disappointing. I demand that MTN fix this today because we will not sit back and be mistreated. Their service has been absolutely TERRIBLE, I'm actually shocked at how terrible they've treated me. I demand the deal that was advertised to me. I want the 6Gig data deal that I signed up for. Your customers do not deserve this!!!</p>