Angry customer

It's sad when you pay money and get treated like trash when you leave the store. I purchased a Samsung A31 on the 29th of december 2020 cash. The box was opened right in front of me to see all the contents only to get home and find that earphones that come with the phone are missing. I phoned them to ask if there was by any chance they could've dropped them or forgotten to put them back. They told me they'd check and get back to me,but they never phoned until I called them back again. When I called I was told the consultant that helped me with the purchase and took my last call when they said they'd get back to me was busy with a client. I then asked if there was anyone I could speak to the person said it's okay I could speak to him. I told him what had happened and he put me on hold and said he'd get back. It took him plus minus 2min and he sent for another person hear me out only to find that the person was their rude go to guy in store who riduled me and went to lengths of asking me if I was accusing them of something while I was only asking. I mean it's only right to phone in and ask if I don't have all the contents of my purchase. They went as far as asking me what they should do for me. The conversation left me hurt and bothered that I wanted to return the purchase.