1 reviews | Active since Feb 2017

17 Feb 2017, 19:09

Angry Customer

<p>For the past nine days, i have been trying to get a Sim Swop done at our MTN shop, at the Fountains Mall in Jeffreys Bay. Every time i go there the chaps tell me they cant help, because the program is not correct...so they can't help me...</p> <p>Not only is this annoying, but it cost me money to ride backward and forwards</p> <p>I do understand that the chaps who work there, their hands are chopped off, the problem lies with MTN Head Office.</p>

0
Replies (2)
MTN South Africa
MTN South Africa's reply20 Feb 2017, 16:55
Official

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

Please be advised that for a prepaid SIM swap you will have to buy a new MTN SIM card and contact the prepaid contact support help desk on 173 or use *173#ok to perform the SIM swap.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

Kind Regards
Siphumezo
REQ:***

Best regards,

's update21 Feb 2017, 13:33
Reviewer Update

I thank you for your reply.

I went in to MTN this morning, and they were busy loading the program,

I bought a new sim Card, an am happy to say that my SIM SWOP was done, with no problems...

I just wish that a person need not always have to get unpleasant and have a fight

to get results...

If i experience any more problems, i will certainly move on to another service provider..