Angry customer

<p>Good day </p> <p>I went to MTN lephalale in the mall during the June July school holidays to upgraded my cellphone contract.</p> <p>David Hills assisted me in the process, I signed all necessary documents and was told I would recieve my new phone in 5-7 working days.</p> <p>About 2 weeks later i called to find out what is happening with my cellphone as i had not recieved it and they told me it is on its way still</p> <p>A few days later David called to tell me that their shop is not receiving stock so i need to come in to sign a document so that the warehouse could release it and send it directly to me.</p> <p>I went in and David was on the telephone while trying to assist me (very unprofessional)</p> <p>He then redid the aplication for what reason i am not sure as i had already signed 2 applications.</p> <p>He then started pointing at the computer screen and asking me if i know any of the numbers etc</p> <p>I was unsure of what he was talking about and did not understand why he was asking me that</p> <p>I told him that i am not sure so for the rest of the questions he clicked on the option none of the above.</p> <p>After he had done that he then logged out of my profile and made me sign yet another aplication form..</p> <p>A week went by and he phoned me to tell me i need to bring in 3 months bank statement as i failed my security questions </p> <p>(I do not understand why he did not inform me as soon as he blocked my profile i needed bank statements,as Standard bank is across from mtn in the mall) </p> <p>I told him that i will not bring it as it is an upgrade.</p> <p>He told me he will see what he can do.</p> <p>As the days went by i got fed up with mtn and its terrible service so i went into the store to cancel</p> <p>Another gentleman helped me and told me not to cancel he will assist me correctly </p> <p>I agreed and signed papers etc and was again told that i will recieve it within 5-7 working days.</p> <p>I called him yesterday as i should have received my cellphone (22 November being day 7) and he told me that he has bad news</p> <p>I need to call mtn customerservice on an 083123 number because he aparently is unable to do it. </p> <p>I do not know why i had to call for them to tell me that and why they could not have followed up on my upgrade and then they could have seen there was a problem </p> <p>I called the 083123 number and a lady helped me.</p> <p>She told me the aplication at the mtn store in Lephalale was stil open so she would close it and suit the new 1 i did AGAIN over the phone</p> <p>She told me that i would recieve an sms to tell me that it has been successful </p> <p>I still had not received an sms this morning so i decided to call just to make sure as i am tired of this waiting game they are playing with me.</p> <p>I called and spoke to ANOTHER person and she told me that the aplication is stil open at mtn lephalale she wil close it and we did the aplication again.....</p> <p>I am at this moment still not sure when and if i am ever going to recieve a phone from mtn</p> <p> </p> <p>Pleases help !!!!!</p>