NS
Nolubabalo S
1 reviews | Active since Aug 2018
03 Sept 2018, 08:30
Angry customer
my contract phone was delivered with two sim card one for data and one for airtime i have activated the airtime sim and transferred my old number to the contract sim, now i can't use my data sim as the phone only takes one sim , i have phoned the call center to assist with linking my data sim to my airtime sim so i can have one sim card they could not help went to Mtn branch in N1 city they could not help me now my data sim is lying there i cant use it but i am paying for it
secondly i have not recieved my airtime for this new month i am very disappointed with Mtn
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
04 Sept 2018, 10:57Good day
Thank you for bringing this matter to our attention.
We will investigate and provide you with feedback.
Warm regards
Sizwe Schoeman
Complaints Management team
Best regards,
MTN South Africa's reply04 Sept 2018, 10:57
Official
Good day
Thank you for bringing this matter to our attention.
We will investigate and provide you with feedback.
Warm regards
Sizwe Schoeman
Complaints Management team
Best regards,
MTN South Africa's replyOfficial
04 Sept 2018, 11:07Good day
According to our conversation at 11:00, you have advised that you have found an alternative solution to your problem. We apologize for the delayed response and for any inconvenience incurred.
Please do not hesitate to contact us should you require further assistance.
Warm regards
Sizwe Schoeman
Complaints Management team
Best regards,
MTN South Africa's reply04 Sept 2018, 11:07
Official
Good day
According to our conversation at 11:00, you have advised that you have found an alternative solution to your problem. We apologize for the delayed response and for any inconvenience incurred.
Please do not hesitate to contact us should you require further assistance.
Warm regards
Sizwe Schoeman
Complaints Management team
Best regards,