mP
maruchka P
1 reviews | Active since Feb 2015
27 Feb 2015, 12:35
Angry Customer
Account has been suspended due to fault on MTNs side.<br> <br> its been suspended for 2 days so far, They keep on putting me on hold.....<br> its been 4 hours now and still NOTHING!!!!!!<br> I can not get through on their lines or they put me on hold.<br> <br> i am not happy with the service!!!!!<br> <br> I have never had any issues with MTN! Do not start with me now!!!! <br>
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Replies (1)
MTN South Africa's replyOfficial
09 Mar 2015, 10:10Hello Maruchka,
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We do see that your line was suspended due to having exceeded the credit limit on the account. This has since been corrected and the line was reconnected.
We will suggest that you use our live chat service in future. We have agents available from 8:00am till 17:00pm. Please copy and past the link below into your web browser, type in your cell-phone, click on next and wait for the chat window to appear:
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We do see that your line was suspended due to having exceeded the credit limit on the account. This has since been corrected and the line was reconnected.
We will suggest that you use our live chat service in future. We have agents available from 8:00am till 17:00pm. Please copy and past the link below into your web browser, type in your cell-phone, click on next and wait for the chat window to appear:
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply09 Mar 2015, 10:10
Official
Hello Maruchka,
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We do see that your line was suspended due to having exceeded the credit limit on the account. This has since been corrected and the line was reconnected.
We will suggest that you use our live chat service in future. We have agents available from 8:00am till 17:00pm. Please copy and past the link below into your web browser, type in your cell-phone, click on next and wait for the chat window to appear:
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We do see that your line was suspended due to having exceeded the credit limit on the account. This has since been corrected and the line was reconnected.
We will suggest that you use our live chat service in future. We have agents available from 8:00am till 17:00pm. Please copy and past the link below into your web browser, type in your cell-phone, click on next and wait for the chat window to appear:
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,