rM
renelle M
1 reviews | Active since May 2015
15 May 2015, 15:43
Angry client - Airtime disapears
My airtime gets finish too quickly, Yesterday i just received my monthly airtime and 2day its already finish all my data and airtime , I have wifi at home and at work and i not sure why my airtime is dissappears, im actually thinking of changing my network as i have really had enough and when calling the call centre no one answers .....i have been holding on for almost an hour and stil no response and i really irritated
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
16 May 2015, 13:18Hello msomirl1,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the monthly provisioning has been done and depleted due to usage. You may contact our offices after the 13 June for a copy of your itemised billing to show the usage from your sim card.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the monthly provisioning has been done and depleted due to usage. You may contact our offices after the 13 June for a copy of your itemised billing to show the usage from your sim card.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply16 May 2015, 13:18
Official
Hello msomirl1,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the monthly provisioning has been done and depleted due to usage. You may contact our offices after the 13 June for a copy of your itemised billing to show the usage from your sim card.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the monthly provisioning has been done and depleted due to usage. You may contact our offices after the 13 June for a copy of your itemised billing to show the usage from your sim card.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,