ANGRY CLIENT

I AM NOT A HAPPY CLIENT AT ALL.

First of all I was sent an incorrect package last year November 2021. It took Mondo 2 Months to collect the package (I struggled to get them to collect the order which was eventually collected around mid January 2022). By the way they are busy debiting money from my account.

I have been sending them endless e-mails and spending my airtime to call them requesting for a cancellation on my account .Till Today, 11 August 2022 the account has not been cancelled and they keep deducting money from my account. When I call requesting feedback on my query they keep telling me that they are awaiting for the courier company to confirm if they received the package. ( Bare in mind they taking about the package that was sent back mid January 2022) I e-mailed them the receipt that I received from the courier company as proof that I sent the package back, yet they still cannot help me. I even went to an extent of requesting MTN to sent them an e-mail for further assistance yet they still cant assist. All I am getting from Mondo is that my issue has been escalated to Management.

PLEASE NOTE THAT MY ISSUE HAS TILL NOT BEEN RESOVLED AND ITS BEEN 9 MONTHS :( . IF YOU GET OFFERED ANYTHING BY MONDO REFUSE THE DEAL.