Angry at total incompetency

I have been an Mtn client for over 20 years! Keeping the same number and renewing contracts. Recently, with the covid-19 lockdown chaos, I called them immediately to find out if they had any measures in place to assist their clients. I was very abruptly told no! I have made sure, even with having no job now AND waiting for something from UIF ( another problem issue entirely!), that Mtn get my payment in full, without waiting. Yesterday, the 25th May : my payment date is the 25th, first thing in the morning, I received 2 very curt sms. Firstly, they're suspending my outgoing calls, then threatening suspension of all my services, because they have no payment yet . First thing on a Monday morning! It's the 25th... I have time to pay still. I had made arrangements for help until UIF eventually, hopefully gets their act together... but now, I cannot use my phone, because all services are suspended, so how do I pay you, bright sparks, without my banking app.? I live in a tiny town with NO banks. It's a total waste of time to call them, you get put on hold, IF you get through and nobody ever answers. So you cannot even say that their service has deteriorated to shocking, because there is NO service available! My partner very kindly went online to pay from his account which suddenly they were awake enough to see and by last night, I had my phone back. Still not good enough....it was only the 25th yesterday, to cut me off first thing in the morning, unacceptable. It gets worse: they have now AGAIN, from this morning, done exactly the same thing again! Despite my being 100% up to date with payment.... but they, very conveniently, have not loaded my monthly bundle yet. The mind boggles at the incompetency. I have tried all day to reach anyone to possibly help, the longest I sat on hold was 95 minutes! That was 1 out of several attempts. I still have nothing and their helpline is a completely useless joke. It's bad enough that their airtime, but especially data is totally overpriced and regularly disappears, for which they have no explanation. I know of many people who have complained. But now their entire " service" has gone from good 20 YEARS AGO, to bad, shocking and absolutely completely useless. I now probably need to travel to the nearest town tomorrow, wasting R100 petrol, to hopefully find someone in an Mtn store, who can maybe, hopefully sort this out. Angry is an understatement .