DM
Dana-Dee Morehen

1 reviews | Active since Jan 2015

05 Mar 2019, 10:31

ANGRY AS HELL - MTN DONT LISTEN

I cancelled my MTN account last year August. I was told that I had to pay a cancellation fee which I did. MTN Continue to debit my account every month. I have to go to the bank every month and tell them to reverse this charge. (I missed OCtober reversal so they still owe me this) but none the less - what will it take to cancel my account with MTN! I have email correspondence to and from MTN - I have proof of cancellation payment, they keep putting this off - the number that was cancelled isn't even in use anymore so they cancelled the number yet continue to debit my account each month!

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Replies (1)
MTN South Africa
MTN South Africa's reply06 Mar 2019, 08:36
Official
Good day Dana-Dee

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.

Please give us a chance to look into this and revert back to you.

Warm Regards, 
Ayanda Mthimkhulu
Complaints Management Team

Best regards,