Angry and frustrated customer

Good day

My name is Salamina Langa, on the 20th of August 2019 I went to MTN Polokwane Mall of the North to apply for your 80G SIM only contract which was successful as I was informed.

I was informed I will get the data on 13th of each month , today on the 13th of September I only 20G and I called your customer care and I was informed that is what they see on their side and there is nothing they can do. Again October I got the same incorrect Data and I was informed it has been investigated and is resolved and I will see it on the 12th November however you debited my account money for data I never received.on the 12th November still I got the incorrect data again. However the bill is still showing R300 even though I am not getting the 80G.

Unfortunately this is not what I agreed with MTN. I feel de*****ed that now I have a wrong contract which I would have never app**** for the only reason I app**** was because of the promotion and the data I will not pay R300 for 24 months for something we did not agree upon. Please investigate and fix it or cancel the contract because this is ***** . You cannot advertise something while you know very well that that’s not what you are offering.

I cannot be held ransom by you for the coming 24 months for something I am not getting. I have been on all your communication channels and no one seems to be able assist which unfortunately leaves with no option but to request an effective immediate cancellation of the contract and all the charges and penalties should be charged to MTN store Mall of the North as they are the ones who made this mess.