ANGRY AND DISAPPOINTED WITH USELESS MTN

I took my phone to (HVRC) in Midrand & was told the warranty is void due to the damage on it, & was told it cannot be repaired & I must pay for a replacement. I lodged a claim with my insurer to cover the cost of a replacement, & my insurer requires a technical damage report. I've been asking HVRC for one since 14 March, & they sent me a quotation instead. Siyabonga Ngwenya logged a request REQ: *** on 15 March. On 31 March Boipelo Phiri logged another request REQ; *** which took days to be attended to. My insurer cannot pay without a damage report, a simple document that states the damage that MTN has seen on the phone. I need this report TODAY. Yesterday I was asked to call again in the afternoon, only to be met with a message saying the HVRC call centre is closed. <br> I phoned the call centre this morning and got the same quotation which I specifically said I don't want, the was rude, wouldn't listen to what I had to say. <br> I am still waiting for the report. Why is it taking so long? WHAT IS SO DIFFICULT ABOUT PRODUCING A DAMAGE REPORT which gives details of HVRC's assessment of the damage to the device? IF MY INSURERS REFUSE TO PAY IT'S ON YOU MTN!!!<br> <br> I AM SO DISAPPOINTED!