ME
Marco E

1 reviews | Active since Apr 2019

29 Apr 2019, 12:59

Angry

Very very very poor service. I recently opened a contract for an wifi portable router and now the first month I payed 1k for initiation fee and wat else i dont know and now i got invoiced again for the new month another R600 were i am supposed to pay only 340 for the 20 day and 20gig night and now the consultant tells me that i am on a 80 gig contract !!! Wich I cannot afford by BTW and now its ben almoste a whole week for them to resolve this issue but how does one get 40gigs of data but you are paying for 80 gig ??? Now he sais i have to pay it and they will reimburse me what ****ing **** is that ? The point is I cannot pay the ****ing R600 !!!!

0
Replies (1)
MTN South Africa
MTN South Africa's reply30 Apr 2019, 10:11
Official
Good day

Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. 
Please note that I will investigate your query and revert back to you with feedback Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team

Best regards,