JH
Jody H
1 reviews | Active since Apr 2010
03 Dec 2018, 17:57
ANGRY
I processed an upgrade and the contract was upgraded.
No signed denouements nothing
The phone was apparently dispatched with DSV Mounties with reference ********** 5* **********
Over a week later no delivery so I called DSV and they say MTN instructed that the phone be returned to them.
WHY MTN - I AM DUE THIS HANDSET
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
05 Dec 2018, 11:23Good day Jody,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note we have been in contact with DSV. They have confirmed the parcel is on its way to East London, and should arrive within 48 hours. Thereafter the EL branch will contact you to arrange delivery.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note we have been in contact with DSV. They have confirmed the parcel is on its way to East London, and should arrive within 48 hours. Thereafter the EL branch will contact you to arrange delivery.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,
MTN South Africa's reply05 Dec 2018, 11:23
Official
Good day Jody,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note we have been in contact with DSV. They have confirmed the parcel is on its way to East London, and should arrive within 48 hours. Thereafter the EL branch will contact you to arrange delivery.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note we have been in contact with DSV. They have confirmed the parcel is on its way to East London, and should arrive within 48 hours. Thereafter the EL branch will contact you to arrange delivery.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,
JH
Jody H's updateReviewer Update
07 Dec 2018, 12:23Empty promises.
NOTHING has happened. Where is the phone?
This is a phone for an elderly lady - her current phone is faulty and has NO other form of communication. She needs her upgrade.
She has been a loyal customer of MTN since 1994 and this is how she is treated?
JH
Jody H's update07 Dec 2018, 12:23
Reviewer Update
Empty promises.
NOTHING has happened. Where is the phone?
This is a phone for an elderly lady - her current phone is faulty and has NO other form of communication. She needs her upgrade.
She has been a loyal customer of MTN since 1994 and this is how she is treated?
MTN South Africa's replyOfficial
11 Dec 2018, 10:26Good day Jody
Thank you for your post.
Please note DSV tried to call you on the 6thm 7th, 10th and this morning for delivery of your package, but they were not able to get hold of you. I have just informed me there is a network issue, hence this happens. DSV will arrange for delivery on Tuesday 18 December 2018.
Kind regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
Please note DSV tried to call you on the 6thm 7th, 10th and this morning for delivery of your package, but they were not able to get hold of you. I have just informed me there is a network issue, hence this happens. DSV will arrange for delivery on Tuesday 18 December 2018.
Kind regards,Mazwi ZumaComplaints Analyst
Best regards,
MTN South Africa's reply11 Dec 2018, 10:26
Official
Good day Jody
Thank you for your post.
Please note DSV tried to call you on the 6thm 7th, 10th and this morning for delivery of your package, but they were not able to get hold of you. I have just informed me there is a network issue, hence this happens. DSV will arrange for delivery on Tuesday 18 December 2018.
Kind regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
Please note DSV tried to call you on the 6thm 7th, 10th and this morning for delivery of your package, but they were not able to get hold of you. I have just informed me there is a network issue, hence this happens. DSV will arrange for delivery on Tuesday 18 December 2018.
Kind regards,Mazwi ZumaComplaints Analyst
Best regards,