Angered by Poor service, borderline incompetence from MTN Agents!!!

If there was a zero-star review, I would definitely rate them that! I had a 24 month contract with MTN which expired in 2024 and have been on a month to month since then. Just recently i have started enquiring about cancelation and as fate would have it, I was taken from pillar to post, with each and every new customer care agent I spoke to giving me different information - one said the cancellation would be immediate, another said it would take between 24hrs and 3 days to be processed, another said up to 7 days and then finally, the last one said 20 days! Fine, I got an sms on the 16th of March that they received my cancellation and that it would be actioned on the very same day. to my surprise, on the 18th I receive another email to tell me that my cancellation date has been changed to 16th April and I would be billed accordingly. As to what informed this change, I have no idea. Fine, Then when I resume the endless calls, I requested to change my address so that I am able to use the router in my new address, and that too was messed up by the many agents I dealt with and that assisted me, this occasion too, different and conflicting information was given to me as if I am dealing with 3 or 4 different service providers! I have now been calling all week to get the router reset and working in my address to no avail. Since the 16th of March I have not been using the router, however I will definitely be expected to foot the bill once it comes! How *********** or poorly trained are these agents that they cannot resolve my issue? How is it possible that a group of people working in the same organization, same department can give out different and contradictory information? Are these people attending the same training interventions?

I am beyond frustrated at this point!!