SG
Souchan Gasant-Jackson
1 reviews | Active since Apr 2018
01 Dec 2018, 13:10
ANGERED BY MTN
I upgraded recently and specifically requested for NO ITEMISED BILLING. I've discovered today that despite my efforts Itemized billing was still deducted from the start of the contract. What is extra upsetting and appalling is that this is not the 1st 2nd or even the 3rd time this is happening this has happened EACH AND EVERYTIME I've upgraded!!!! I have had to call the head office to log a complaint etc and NO one even thinks of refunding me.
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MTN South Africa's replyOfficial
03 Dec 2018, 11:36Good Day Souchan
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note we are attending to this matter and will revert to you with feedback.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note we are attending to this matter and will revert to you with feedback.
Warm RegardsBrendah LangaComplaints Management team
Best regards,
MTN South Africa's reply03 Dec 2018, 11:36
Official
Good Day Souchan
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note we are attending to this matter and will revert to you with feedback.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note we are attending to this matter and will revert to you with feedback.
Warm RegardsBrendah LangaComplaints Management team
Best regards,