And you want to keep customers? ...

Received a call from MTN about my upgrade that has been due since June 2015. I explained that I have app**** from another representative about a month ago and have not yet received my phone upon the agreed 14 day delivery time (Bradly REF NO: UV735921). The current caller named Hope then explained that the contract deal was not finalized as my credit indicated a negative value. I did not understand but left it at that as I was not happy with the offer that was made actually. Hope started an application for a new contract (Hope REF NO: UV840946) Where I was told that my credit sill showed a negative amount and I could not afford the contract. She explained the negative credit problem to me. The problem I have is <br> NO:1 When I app**** with MTN many years ago, I was asked to submit all documentation like pay slips and so forth. This was not given as an option now instead, Problem <br> NO:2 I get told to re-apply at an MTN store for a new credit rating. I beg the question WHY did I apply online the first time round. I do not want to go to my local store hence an online option!!!... Think you need a better sales pitch if you want to keep customers a specially after your strike ****up.