AND STILL WE WAIT for MTN

Placed an order for a new Cell phone Contract on 25 June 2021 - to be added to my current contract with 5 Sims on it and in duration since before 2010. Order number received same day. 19h35 at night receive an SMS "Great news - your credit check has been approved"... Today, 12 July – 17 days later - my wife phoned to find out about the delivery......We have an order number and an approved credit check. When is the phone to be delivered - according to MTN when we ordered 5 to 10 days.... *******! Today my wife is told 'Sorry out of stock" What? We have to follow-up on this company!

We track one down at MTN Nichol Crossing where a very courteous, spirited and helpful Mokwena helps us. That is until MTN gets involved.... MTN Nichol Crossing has the phone but MTN SA, with all there technology and so called caring personnel places us back at the begining of the process. We get authentication, they start the credit check again.... then OH NO you have an unfulfilled order placed via internet. MTN cannot proceed. What a bunch! They cannot deliver via their much prized internet system, and now it will take more time to get, what is their daily bread and butter, a cell phone added to and existing contract for a client of more than 10 years. Really?

MTN Shame on you and your lack of customer service.

Mokwena thank you for your service. Please teach the MTN Executives about customer service.

AND STILL WE WAIT!