BH
Belinda H
1 reviews | Active since Jun 2013
29 Sept 2015, 09:10
And still no response
I have been waiting since the 14th of September for my URL report- as I am querying my data usage. The initial query was logged on the 17th of August. I am told the sla is 7 days for this report- however still no response. I had the awful experience of speaking to charlotte in your call Centre- blatantly rude- when she can't hear, her response is \what????"Shocking"
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MTN South Africa's replyOfficial
29 Sept 2015, 14:13Hello bjh0910,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that a URL report has been through to you and the turn around time is 2-24 hours.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that a URL report has been through to you and the turn around time is 2-24 hours.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
MTN South Africa's reply29 Sept 2015, 14:13
Official
Hello bjh0910,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that a URL report has been through to you and the turn around time is 2-24 hours.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that a URL report has been through to you and the turn around time is 2-24 hours.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***