AND STILL MTN DID NOT PASS THE PROMISED CREDIT

MTN, your customer service agents, call center agents assured me on several occasions that a credit will be passed for the R5000 I was charged for a upgrade from uncapped to open data service. I logged so many enquiries and still you deducted that money from my account this month. I don't know how you think a normal person will be able to pay their bills and go through the month if you suddenly just take an additional R5000 from their bank account while you assured me on several occasions that it was corrected. This morning I phone your customer service once again and they just gave me your Credit Control number and there is absolutely no answer. I phoned twice just to hold on for half and hour and no-one picks up. It seems like you just do not care about your customers. I have been a loyal customer for many years and paid every month, please do your part and refund me. <br>