VP
Vincent P

1 reviews | Active since Apr 2013

27 Jul 2017, 08:45

And so the struggle continuous

<p>After receiving my pnone back from We Fix Mtn's repairer the phone was still faulty. Right so We Fix sent their Courier slash Uber driver to collect the phone the next day. Receive an email the driver is at my house but nobodys is home. That's od because we have a stay in **** and myself and my wife is at home. so i replay via email again to state we are at home. Fex minutes later no reply. so i Phone WeFix confirming the driver is waiting outside the house. i go outside and to my surprise no driver ! so he was standing at house 67 and not 76 where we stay ! upon the driver waking up and getting to the right adress her receives the phone and has the cheek to ask me for money to ride back on the N1 thru toll gates becuase he does not have money to go back the way he came. later the afternoon receive a phone call from MTN Insurance Kwenza Ngubane that we must pay another R200 and they will replace the phone and will receive the phone later the same day. Then later we receive and email stating phone will be replaced " I have order the device you will receive the device in 3 to 5 working days" . So from this whole claim started and MTN Claim and We Fix problems this prossses will take up to 16 days in totall and still maybe longer now thats good service.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply27 Jul 2017, 11:39
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN.

We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.

Please be advised that your query has been transferred to the relevant functional unit for resolution.

Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst

Best regards,