***** and Shocking Service from MTN South Africa

I’m so disappointed in MTN. There has been three SIM cards *****ulently added to my number with out my signature or permission. I called the ***** department to be told that I had to go to the police station to have my ID and an affidavit stating that I have only one no on my account certified. They then told me it would take 21 days before I would know the outcome. I’ve had to stop my debit order with Nedbank who charged me R72 as MTN were going to debit me with a larger amount. I’m really very disappointed and dissatisfied with their service after being a customer for many years!! The debit order was not stopped as requested and MTN have now debited my account with R1195 plus I paid them what I normally pay. This is unacceptable as this amount is not for my account and since this has happened to me I have heard or three other people who are going through the same performance. Clearly MTN do not care. I’m highly dissatisfied with their ***** department and the lack of security on their systems.