**** and poor service

On the 12 August 2025 I got a call from MTN, the lady asked me if I’m happy with my home router that I have been using for the past 2 years, I said yes but I wanted to upgrade the speed and they gave me the offers and I agreed to take them. I gave them the very same address I have been using for all these years, everything was sorted, when they couriered the router to me, I plugged it in and it was on but no connection. I went to a nearby store to confirm if there is connection and they said everything is fine. When I got home still no connection. I called in and another lady told me that the plan I chose didn’t have a connection in my area, she told me the address she sees on the system is Durban, I live in Jhb (Alexandra) and that’s the address I have been always using. I went to the store and they helped me to call customer care, they opened a case for me and they said they would give me feedback within 3 business days. On the 4th business day I went to the store and told them they didn’t give me any feedback. They called in again and they said the would call me the very same day before end of business day. Till today I haven’t received any call from MTN. At the end of the month they will be expecting me to pay my monthly premium for something I haven’t used. I have also asked them to send me the recording of the call we had when I was taking the contract, till today nothing. I gave them the exact date and time of the call when I was taking their contract. I will never ever ever use MTN and will make sure I go onto more and more platforms to make people aware of the horrible service and **** from consultants at MTN chasing sales.