***** and over billing

I'm disappointed and regretting buying a 5G router from mtn. We bought the router and it was delivered on the 9th April 2026 not working, on the 14th I got from mtn offering insurance that's when I was told to check sim cards then I used one but the other one is not working until date, sadly is that the router is not working since from that day until date. I went to the nearest branch mtn mall of Tembisa they told me to call customer service because the sim cards were activated from the 20th Narch and payment is due, then I told them that I only got everything on the 9th April how can it be active without my knowledge, then they told me to pay the amount that's due which I believe they delivered everything which was billed already and now they suspended the service and there's nothing they can do. I want to cancel the contract because there's ***** going on and the service champion told me yesterday that there's 4 contract which I'm not aware of.

Hello Peter kindly assist me.

Molebogeng Diako - *** .

Your assistance will be highly appreciated.

Regards Molebogeng C Diako