And once again, MTN Insurance sends me another defective phone !

<p>I have been an MTN customer for almost 2 years now. The customer service, let alone the service of the MTN Insurance department is horrible. From the first claim with them, it has been a complete nightmare. Firstly their phone support never works and conveniently cuts you off when you've been holding on for almost an hour. Secondly, they always manage to send you a refurbished phone with a defect. I had several iPhone replacements with LCD issues, battery issues and now I have one with a microphone issue. How am I supposed to make phone calls??!! I pay R800 every month to send my phone back and get another defective one. I am due for an upgrade soon and I've already lost faith. I am not going to waste my time posting on Facebook and filling out forms to be told to pay another amount for excess. I know the process and so far its given be 3 defective phones and distrust with MTN. All I want is someone to contact me and have this resolved. I'm not sitting around with this joke of a phone anymore. I look forward to a response.</p>