And now???

<p>And now you respond saying I need to pay the R 330.00 after your previous responses assured that the fee will be waived and or that the technical supervisor will be asked to waive the fee to fix the phone.</p> <p> </p> <p>"We have sent the request to the store managers to intervene and to the repair supervisor to make the decisions to waive the payment for repairs." REQ:***</p> <p> </p> <p>I was promised that I would be contacted by the RM. I'm still waiting: </p> <p>"Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome." REQ:***</p> <p> </p> <p>I was promised a call from Head Office yesterday. Still waiting. Instead I get a lame excuse.</p> <p>Can I at least have one person that responds to my compliants.</p> <p>Mike has left the building. He can't own up to his promises</p> <p>Alicia has become a mute. She knows what's good for her.</p> <p>Nompumelelo has thrown the book at me. She has no people s****s.</p> <p>Your efforts to improve your customer service is shocking. Daily you receive complaints about how shameful you are yet you are still in business.</p> <p> </p>