AG
Aiden G
1 reviews | Active since Dec 2022
01 Aug 2025, 13:30
********** and mysterious cancellation fees
I took out a home internet contract (R399 per month x 12 months), my situation changed unexpectedly, I haven't used the router device nor the service since the second month in. We're now 6 months in and MTN is telling me it would cost R5464 to cancel. The device itself costs about R1500 NEW, R399 for the remaining 6 months R2394! How they have come up with this exorbitant amount is unclear, and they won't tell me. They refuse to give me an itemised report nor indicate the maximum reduction I would get for handing in the router still in perfect condition.
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Aiden G's updateReviewer Update
19 Aug 2025, 13:26It is now the 19th August, and after countless emails and calls to the call center I have still gotten nowhere. I had my router sent to my current location in KZN, it worked fine for a few hours until MTN barred it due to the location change. Since they do not support 5G in my current location they refuse to allow me to use the router here even though 4G works when not blocked by MTN.
AG
Aiden G's update19 Aug 2025, 13:26
Reviewer Update
It is now the 19th August, and after countless emails and calls to the call center I have still gotten nowhere. I had my router sent to my current location in KZN, it worked fine for a few hours until MTN barred it due to the location change. Since they do not support 5G in my current location they refuse to allow me to use the router here even though 4G works when not blocked by MTN.