SS
Shaun S
1 reviews | Active since Mar 2009
07 Apr 2015, 10:21
And it still continues... SPAM!
I logged a complaint a few days back and was promised it would all be sorted. I keep getting spam marketing messages from MTN stating \For CHEAPER Data Rates get a data Bundle"etc. I DO NOT WANT YOU TO SPAM ME ANY LONGER. It is ******* to spam someone with marketing nonsense like this without an OPT OUT OPTION!!! STOP IT IMMEDIATELY! You said in the last response that it was not your intention to upset me... Well then"
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MTN South Africa's replyOfficial
21 Apr 2015, 16:01Hello showen,
We are truly sorry for the breakdown in service and for the delayed response.
We can confirm that the previous post was escalated however there was no feedback. We've now escalated the matter directly to the manager within our Marketing Campaigns division and requested that your number be excluded from all marketing communication in all forms (Audio, SMS etc).
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for the delayed response.
We can confirm that the previous post was escalated however there was no feedback. We've now escalated the matter directly to the manager within our Marketing Campaigns division and requested that your number be excluded from all marketing communication in all forms (Audio, SMS etc).
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply21 Apr 2015, 16:01
Official
Hello showen,
We are truly sorry for the breakdown in service and for the delayed response.
We can confirm that the previous post was escalated however there was no feedback. We've now escalated the matter directly to the manager within our Marketing Campaigns division and requested that your number be excluded from all marketing communication in all forms (Audio, SMS etc).
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for the delayed response.
We can confirm that the previous post was escalated however there was no feedback. We've now escalated the matter directly to the manager within our Marketing Campaigns division and requested that your number be excluded from all marketing communication in all forms (Audio, SMS etc).
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***