And I am still waiting for my refund
<p>#MTNMustFall. They debit your account, after you have already paid for the month, them provides you with false promises. req ********** ; req ********** 32</p> <p>Please listen to these references before making contact with me, cause you clearly have no idea what customer service is. Still waiting for my refund since the 25th of October 2016. At this rate soon I will be charging you guys interest on my refund.</p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that we have escalated the matter to the retentions department to assist with the debit note for the early termination fees that were paid on 2016-09-19, once the debit note is done then a refund request can be logged for the balance that will be due to you.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that we have escalated the matter to the retentions department to assist with the debit note for the early termination fees that were paid on 2016-09-19, once the debit note is done then a refund request can be logged for the balance that will be due to you.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
10 more days then a new Debit order will be billed and still no refund. #MTNMUSTFALL
10 more days then a new Debit order will be billed and still no refund. #MTNMUSTFALL