1 reviews | Active since Jun 2009
And here we go again. No service
MTN, I sincerely hope you have read the CPA and aware of my rights as a consumer. I am now beyond angered and will be enforcing my rights as a consumer in any means I see fit. I have phoned timeously, I have emailed, I have posted on Facebook and I have sent to the Facebook Inbox. [URL Removed] You are obliged to adhere to my request of the 29/30 Jan 2015 to change my Sim card to Prepaid. You confirmed this was done over the phone and it has not happened. I have tried to chase up since the first week in Feb 2015. I would like you to also provide me with a recorded audio of all my telephonic requests for the last 2 months. I have cancelled my contract with you and you are not eligible to withhold anything from me. Talk about burning a bridge. Other Facebook posts prove you are doing the same to many consumers.
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso.
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso.
REQ:***
