1 reviews | Active since Feb 2017
And here I thought MTN was legit but I guess not!!!!!
<p>Honestly, I am disappointed. I am disappointed with the POOR service that I have recieved from MTNza, its store at East Rand Mall and its repair center. First of all, I had my cellpone booked in to repaired on the 16th of December 2016 and then I got it back on the 15th of January 2017 (battery flat, dead, not even charged) under the assumption that it had been fixed but it WAS NOT FIXED. NOT FIXED. STILL DAMAGED. NO CHANGE. So then on the 16th of January 2017 I took it back to the store, to have it rebooked as repairs DIDN'T FIX the problem. Now, it's the 17th of February 2017, I still do not have my phone, repairs center is demanding R6000 from me for a problem they DID NOT FIX (one would think they purposely did not fix the phone so that they can get the money. SIES. ) the EAST Rand Mall MTN store manager is no where to be found, the sales consultants are rude and do not care to give good customer service. Honestly I am really disappointed. I can't believe I recieved such horrible service from MTN. I think it's time that I go back to Vodacom. </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
