************** and Diplorable customer services from MTN retentions

I went into the store on Thursdsy 20th July 2023 at 5PM for a month to month data contract.I mistakely upgraded my new contract.Realised this when I went home and called 135 immediately as the store was closed. Was told to go to the store the next day which i fid on tge 21st July 2023 at 10am.At the store,they were not able to reverse the upgrade as the system would not allow so we called retentions.After numerous calls dropping,we got through and was answered by Smangelele who said she could help.After a few minutes she said she could not help and tge agent at the mall must fo it.We explained that its not possible and we wanted to speak to a manager as I requested my new upgrade be cancelled snd my number be ported to prepaid since it was not even 24 hours since i took the upgrade,she was rude and dropped my call after making me wait an additional 30 minutes.Furthermore she was talking in a language I do not comprehend which I personally found to be discriminatory.It seems to be a habit for the retentions department to drop their customers call without getting back to them.Telkom does not do this and calls back if there are any disconnections. MTN,your staff is loosing you customers. The employees at the Westwood mall MTN store were friendly,helpful,respectful and willing to go an extra mile.I am grateful fir the attempts to help me.Your retentions staff at the call centre are disrespectful and rigid.I feel disregarded and disrespected as a customer of MTN hence a full cancellation is appropriate for now.