JW
Jessica W

1 reviews | Active since Aug 2014

12 Sept 2016, 13:55

AND AGAIN SAME STORY STILL NO FEEDBAC**** MTN SIGN UP OR UPGRADE WITH THESE SAMSUNG DEALS AND GET EXCLUSIVE FREE GIFTS - FALSE ADVERTISING!!!

<p>It has been Almost a MONTH AND 2 WEEKS and still NO FEEDBACK or SOLUTION.</p> <p>I got a call from MTN Direct on the 01/09/2016 to tell me the whole story all of them says. So sorry to hear. BUT this guy actually said he has got stock for me and took down the colours and everthing. He just needed to arrange delivery which he NEVER DID! I am waiting for his call to this day.</p> <p>I got a second call from JP another MTN direct consultant the 2nd time I complained. Now here is the funny part, he CAN NOT help me AT ALL!!! He says he does not know how the other guy can say that to me and all that stuff. I just told him I wanted to speak to the guy that actually called me in the first place.</p> <p>I got another reply on one of my reviews by AYANDA:</p> <p>Please accept our apologies...... same story.</p> <p>As per AYANDA the matter has been ESCALATED TO THE SALES DEPARTMENT SUPERVISORY TEAM to URGENTLY check on the stock availability, and revert back to me with feedback. WHAT A HOAX because they actually check urgentlly and have NOT GOTTEN BACK TO ME YET!!!!!!!!!!!</p> <p>Rest assured it is not our intention to displease you - WELL YOU ARE DOING A TERRIBLE JOB AT IT TRYING TO RECTIFY IT!!!</p> <p>We look forward to improving on the service delivery to you and to restore your faith in us - WHAT SERVICE??? ITS A JOKE.</p> <p>Everytime another person calls who know less that the previous person and can not help either....</p> <p> </p> <p>I called MTN DIRECT myself today, and again this lady can not assist me, because they do not work on Hello Peter complaints. She is rude and does not even know the full story.</p> <p> </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply13 Sept 2016, 10:31
Official

Thank you for your post.

We are sorry for the inconveniences that you experienced.

Please note that the matter has been re-escalated to the management team of mtn direct division for urgent attention to revert to you with feedback and a way forward.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards

Nompumelelo

REQ:***