NF
Nathan F
1 reviews | Active since May 2015
02 Jun 2015, 08:08
And again i get billed incorrectly
MTN i don't want to have to fight with you about this please!<br> <br> Lindiwe Zwane helped me over the counter with no real joy or a single smile at all on Saturday morning 30/05/2015 to pay my \outstanding amount"of R330 for my account to be re activated. This amount was for the month of MAY. I asked Lindiwe if i pay this amount will the month of June continue my normal monthly fee and she rep**** yes indeed. SURPRISE SURPRISE Mr. Freese this morning MTN debited R649 from my account"
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MTN South Africa's replyOfficial
17 Jun 2015, 10:30Hello Freeseball,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I have tried calling you on *** with no luck.
According to our records the debit order for R318.99 was returned unpaid. You then made a cash payment of R330.39 by this time the Magtape had already been sent hence you had been debited for R649.38. However for the invoice of June payable by 02 of July you are already in a credit balance of R1.40. This means that you would not be debited or have to pay any monies on the 02 of July 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Yahya
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I have tried calling you on *** with no luck.
According to our records the debit order for R318.99 was returned unpaid. You then made a cash payment of R330.39 by this time the Magtape had already been sent hence you had been debited for R649.38. However for the invoice of June payable by 02 of July you are already in a credit balance of R1.40. This means that you would not be debited or have to pay any monies on the 02 of July 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Yahya
REQ:***
MTN South Africa's reply17 Jun 2015, 10:30
Official
Hello Freeseball,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I have tried calling you on *** with no luck.
According to our records the debit order for R318.99 was returned unpaid. You then made a cash payment of R330.39 by this time the Magtape had already been sent hence you had been debited for R649.38. However for the invoice of June payable by 02 of July you are already in a credit balance of R1.40. This means that you would not be debited or have to pay any monies on the 02 of July 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Yahya
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I have tried calling you on *** with no luck.
According to our records the debit order for R318.99 was returned unpaid. You then made a cash payment of R330.39 by this time the Magtape had already been sent hence you had been debited for R649.38. However for the invoice of June payable by 02 of July you are already in a credit balance of R1.40. This means that you would not be debited or have to pay any monies on the 02 of July 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Yahya
REQ:***