AN UNHAPPY CUSTOMER

GOOD MORNING.... I WISH I CAN SAY THE SAME ON MY SIDE, AS I WRITE THIS REVIEW, I AM PUZZLED, AND VERY MUCH UPSET , FED UP, BECAUSE I CANNOT BELIEVE THE INCOMPETENCE OF THESE TWO COMPANIES I AM DEALING WITH, AND AS I AM , I REALLY DON'T KNOW WHERE I STAND WITH THIS ISSUE, SO IN MAY 2023, I PURCHASED AN MTN MOBILE PHONE FROM TRUWORTHS , ( GALLERIA , AMANZIMTOTI BRANCH ) A NOKIA PRODUCT, WITHIN A MONTH I BOUGHT THE PHONE IT STARTED GIVING ME PROBLEMS ,THE CHARGER THAT CAME WITH A PHONE STOPPED CHARGING MY PHONE AND I WENT BACK TO THE STORE ' TRUWORTHS AND THE GUY AT THE CELLPHONE DEPARTMENT ,TOLD ME THAT THERE IS NOTHING THEY CAN DO FOR ME BECAUSE THEY DON'T HAVE WARRANTY ON ACCESSORIES ONLY THE PHONE SO I SHOULD GO AND BUY ANOTHER CHARGER , AND SURPRISED AS I WAS OF THAT RESPONSE ,I DECIDED TO STOMACH IT AND GO, I BOUGHT A NEW CHARGER AND THE CHARGER CHARGED FOR A FEW DAYS , LATER AFTER DAYS IT STOPPED CHARGING INSTEAD OF IT TO CHARGE IT WOULD DRAIN THE BATTERY POWER , AND I STILL WENT BACK TO THE STORE AND COMPLAINED , MY BATTERY PHONE ENDED UP NOT LASTING AND IT WAS ALSO NOT CHARGING ANYMORE. THE LADY I FOUND WORKING THERE BOOKED THE CELLPHONE IN FOR REPAIRS AND I LEFT , 21 DAYS LATER I WENT TO CHECK ON MY PHONE AS ADVICED , ONLY TO KNOW THAT MY PHONE WAS ONLY TAKEN IN.... THE PREVIOUS DAY THE 20TH DAY AFTER I LEFT IT , WHEN I ASKED WHY , SHE SAID MTN IS SHORT OF STAFF ,WHICH I DID NOT UNDERSTAND HOW IT CAN AFFECT THE COLLECTION ,THAT IS BY THE WAY , AND TO CUT THE STORY SHORT, BECAUSE I HAVE BEEN GOING TO THE STORE MORE THAN FIVE TIMES TO CHECK AND NO WORD ON MY PHONE , MIND YOU , MY PHONE IS MY WORK , AND YESTERDAY WHEN I WENT TO CHECK ,BECAUSE MONDAY WHEN I WENT I TOLD THEM I WAS GOING ON A HOLIDAY AND I NEEDED MY PHONE BACK BY THURSDAY, YESTERDAY MY PHONE IS STILL NOT BACK AND THE LADY THERE JUST TELLS ME THAT SHE DOESN'T KNOW WHAT TO DO FOR ME ,SHE CAN'T GET HOLD OF ANYONE AT MTN, I PERSONALLY SENT AN EMAIL TO MTN , BUT ONLY GOT A RESPONSE FROM A MACHINE RECORDED MSG , AND WAS TOLD THEY WOULD GET BACK TO ME IN 24HOURS AND IT'S BEEN 3 DAYS AND NOTHING FROM THEM.

YESTERDAY WHEN I WENT TO THE SHOP THE LADY SAID MTN BROUGHT BACK A REPORT THAT MY PHONE I BOUGHT WITH THEM WAS NOT THEIR PRODUCT, BECAUSE THE IEM NUM OF MY PHONE IS NOT THEIRS OR IT DOESN'T CORRESPOND , I DON'T KNOW WHAT SHE WAS TELLING ME ,OF WHICH IT'S A SHOCK BECAUSE I HAVE ALL THE PROOF OF PURCHASE OF THAT PHONE AND THE PHONE WAS ONLY A MONTH OLD WHEN IT STARTED GIVING PRBLMS ,THE SHOP IS COMPLETELY USELESS ABOUT RESOLVING THIS ISSUE , TOLD HER TO GET INTOUCH WITH ME AS SOON AS SHE GETS HOLD OF SOMEONE , TILL NOW SHE HASN'T , WHICH MAKES ME WONDER IF THEY ALL IN THIS TOGETHER , NOW WHO IS A FOOL , AND I WILL NOT GIVE UP ON THAT PHONE BECAUSE I HAVE NO MONEY TO BUY ANOTHER PHONE AND IT'S PRACTICALLY NEW , OVER R3000 PHONE CAN'T JUST SLIDE , AND THIS JOKE THEY TELLING ME THAT THE IEM NUM SHOWS IT'S NOT THEIR PRODUCT , IS REALLY NOT FUNNY AT ALL, SO AM TIRED , I NEED HELP AND ALSO TO WARN PEOPLE ABOUT THESE COMPANIES ,BECAUSE THEIR *********** AND NEGLEGENT IT'S SHOCKING , THEY DON'T CARE AT ALL ABOUT THEIR CUSTOMERS , NOW THEY HAVE MY MONEY AND AM HERE WITHOUT A PHONE , AM REALLY FURIOUS ABOUT THIS , AND I DO NOT WANT THAT PHONE ANYMORE , I WANT TO BE CREDITED FULLY FOR IT , LET ME TAKE MY BUSINESS WHERE I WILL BE APPRECIATED AND RECOGNISED AS A POTENTIAL CUSTOMER....KIND REGARDS ,THANK YOU