An unhappy client

If it was possible, I would not even rate the service. MTN does not deserve the one star rating. I'm really disappointed, I had app**** for a cellphone upgrade. Delivery could not proceed as I did not have my ID at that time. I was told to contact MTN as soon as I had received my ID and the consultant advice that the application would be canceled should I not get back to them within a month. I did contact MTN from Wednesday morning with no form of assistance till to date, to inform them that they can deliver my device and to my surprise the upgrade was canceled and it had not been a month yet. I was not informed that the upgrade application has been canceled. Please assist me with my upgrade