An expected/unexpected nightmare with MTN insurance

For more than 6 years I have had and have been paying for device insurance that I took out with MTN insurance. And 2 weeks ago, my device fell and ended up with a badly damaged screen. I got in touch with mtn insurance for them to process my claim. It took about 3 days for them to process everything and approve my claim. I had to pay excess, I did so the same day I received this notification, I made an immediate EFT to avoid delays, and this was done on a Thursday morning. No one got in touch with me, and only when I called in; the following week Monday did the insurance acknowledge that they have received payment and they will fetch my device the following day. My device was collected on the morning of the 8th of May. The maximum turnaround time for repairs is loudly stated as 7 days(Max). And to this day(18 May 2018) I do not have my phone back with me.

The story at the beginning of the week was that the device failed quality check after repairs and they had to order more parts, thus the delay. To my knowledge when the phone is taken in for repairs, a full work up of what is broken and need to be replaced is done at that time. Why are they only now finding more broken things after the alleged repair?Repairs are done at a "5 star rated" repair centre called TT3 Repairs in Randburg; and from my experience there is nothing 5 star about them; all I have seen is utter incompetence and lack of work ethic. I was promised by MTN Insurance on Wednesday that my device will surely be fixed today(18 May 2018) and couriered back to me by latest Monday.

I just got off the phone now again with MTN Insurance and I was just rudely told that the repairs will be done on Monday and I will get the phone back whenever these repairs guys are done, maybe next week, if I am lucky.Chances are I am not getting my phone back in good shape/condition, and these repairs are done at an Apple accredited repair centre, but at this rate I have lost faith in TT3 repairing my phone, and even more angry with MTN for allowing all this mess to happen.

After all this nonsense I will be cancelling my insurance with MTN and advising everyone else to stay away if they do not want to deal with a nightmare when they loose or damage their device.

Thank you for nothing MTN insurance and TT3 Repairs.