1 reviews | Active since Dec 2013
An endless struggle (Itemised Billing)
<p>I have been one of the unfortunate customers who have been moved from Altech Autopage to MTN. Eversince I have been struggling just to get my Itemised billing from MTN. I am registered for Itemised billing and get charged on my Invoice but can't access it online. If you make contact with the service consultants they either do not know how to assist and once you get service from them you dont get your itemised bill send to you but a statement which has not been requested. There is a huge difference between a statement and a itemised bill. I know that and I don't even work for a cellphone company. I have requested numerous times to fix my online profile so that I dont have to go through the frustration of speaking to the service consultants, but up to date nothing has been done from MTN's side to assist.</p> <p>I have been a customer of MTN for the past 16 years but cant wait for my contract to end in September 2016 to change service providers.</p> <p>The sadest thing of it all is that you will have to go to extremes such as Hello Peter just to try to get service from MTN.</p> <p> </p>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the itemized billing service has been activated, we have requested for the itemized to be send to us once received we will forward this to you.
With MTN Active, you can manage your complete cell phone account online, quickly and easily. You can update your personal information, change your bank details and view your itemized billing at the click of a mouse. Please use the following link to gain access to MTN Active: https://mycontract.mtn.co.za/landing/registration/register.htm
You will need to register an online pin with the cellphone number on the account by dialing *** and follow the voice prompts. If you do encounter any problems, please contact our MTN Active Helpdesk on 1761 from your cellphone.
Kind Regards,
Alice van der Merwe
REQ:***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the itemized billing service has been activated, we have requested for the itemized to be send to us once received we will forward this to you.
With MTN Active, you can manage your complete cell phone account online, quickly and easily. You can update your personal information, change your bank details and view your itemized billing at the click of a mouse. Please use the following link to gain access to MTN Active: https://mycontract.mtn.co.za/landing/registration/register.htm
You will need to register an online pin with the cellphone number on the account by dialing *** and follow the voice prompts. If you do encounter any problems, please contact our MTN Active Helpdesk on 1761 from your cellphone.
Kind Regards,
Alice van der Merwe
REQ:***