AN ANGRY CU

Good day. I would share my frustration with regards to MTN poor services. I lost my phone on the 5th of November 2022 i went on the MTN store on the 6th of November 2022 asking them to assist me with my IMEI number because I couldn't find the box of the phone as i had to block my phone because it is ******, they gave me a number and told me to contact their contact centre. Which proved futile, after all the back and forth I finally got my IMIE number from the VnA Store Cape Town on the 29th of November 2022. I then called the next morning to have the phone blacklisted so that I would receive the itc number go to the police station and claim from the MTN insurance . The lady i spoke with assured me that it was blacklisted and gave me a reference number and told me I would receive an sms with the Itc number . I kept on going to the MTN store in Cape town Strand street trying to get the itc number thye again gace me a number to contact I contacted the number again and was told I would receive the sms only now to find out that my phone was never blacklisted and the reference I got is wrong and they sending me back and forth instead of assisting. I am sitting with an upto date mtn contract account and insurance but no cellphone and no solution.