An Angry Client from bad Service

<p>I went to upgrade my phone on the 21st of October 2016 at MTN rosebank. I was assisted by a gentleman by the name of John.</p> <p> </p> <p>When I was there to do an upgrade I wanted the Samsung S7 and the note combo but upon me upgrading I was notified that my number was selected for some MTN Promo of getting R10K worth of airtime free and 50 gigs of data. </p> <p> </p> <p>I can see that when I dial *141#, I can track how much data(the free data) has been used and how much I am left with. Now the challenge I had was that I was unable to check the airtime balance. Initially I couldn't even tell if the airtime was loaded on my phone or not. I then got some assistance from the regional manager and I was told that the airtime has been loaded to my number but I just couldn't check how much I had used and how much was still remaining. As this was still being sorted out I decided to send back the phone and the watch to MTN so that it does not go above the 7 days period with the phone and the watch in my care while they investigate.</p> <p> </p> <p>So I then got some feedback that I could use *141*1# and they said I must select option 2. According to this it says there are 6.75 minutes. Now I am not sure if the 6.75 minutes is the remaining minutes of the minutes that I have used? If its the minutes I have used then how much am I left with from the R10K promotion.</p> <p> </p> <p>So due to the above concerns I wanted to cancel my upgrade and take the initial contract upgrade that I wanted at a lower price. I was told that I can't do that as I had already used up some of the data and some of the airtime from the MTN Promotion. I then said that I don' t mind paying back what I had used but the manager did not want to hear of it. So I am not sure that going forward what must happen. Cause it looks like only the regional manager can view how much I am left with and I can' t track it on my own. This is one thing tha baffles me why can the regional manager view this information and not me as the client who uses the phone on a regular basis.</p> <p> </p> <p>I know there was a call logged but I am not sure what is the status of the call and to add on to that will this ever be resolved and if yes when? I have been sending e-mails back and forth and with no definate response. Now I am expected to pay my full amount without them addressing my issues. I am currently with no phone (I am using my old phone). I need someone to give me a way forward and what is happening her.</p> <p> </p> <p>An Angry Customer</p> <p> </p>