jM
jacques M

1 reviews | Active since Sept 2011

03 Aug 2015, 10:13

an ******** since February 2015

Right, today is the last day that i waste my time with regards to MTN. I went into the shop and was told that i must not cancel my contract as it will be rectified. The only thing that has happened is me being cut off again and not having one person contact me. MTN is the worst service provider i have dealt with in the last year. i have had a better response from telkom and they supposed to be worse. I will never have a good thuing to say about mtn again and i will never recommend any one to mtn. Because of their incompetance and greed i must now be messed around. I have paid way more than my fair share and will not give you another cent. i hope the store burns to the ground. Thank you for trying to rectify the problem that your incompetant staff created for me so quickly.. its a good thing you dont have a medical service otherwise all your clients will be dead! i am going to the media with this as well and i hope someone completely *****s you around the way you have me!! doesnt help you have the cheapest rates and your service is up to *******! best part is.... still not one representitive has contacted me to try and rectify this matter!!

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Replies (1)
MTN South Africa
MTN South Africa's reply17 Aug 2015, 11:03
Official
Hello Jakes011,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

You have not provided us with full details of your complaint, so we have sent you and email. Pleas respond with the full details of your complaint so that we can investigate and provide you with feedback and a way forward.

We would like to assure you that we are actively working to improve our service levels.

Regards
Veronica
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