1 reviews | Active since Mar 2011
Amounts going off on my cellphone, that is not me
Since the 2nd of April, I have been trying to find out what is going on, on my cellphone account. I keep on getting sms stating that that I am either half way through my internet bundle (although its sitting on more than 4gig) or that I am nearing my usage limit (then I am sitting on 160 minutes talk time and 160sms still available). When I phoned in the beginning of april, I was told that I have switched on roaming and that is the charges that are going off. No one can tell me the number that is being called. I just have to accept it. Oh yes and I did not switch roaming on. Then they could not disable it. Till today its still enabled. Oh yes and it does not help phoning 808. Phoned 4 times this morning (before 8am). It cuts off after you hold on for ten minutes or so. Pathetic service
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
International dialing was removed from your number as requested on 10 April 2015.
You have a credit limit on your account. Every time you get close to reaching it, you will get notifications.
The credit limit on your account is determined after your credit history and rating has been evaluated in accordance to the National Credit Act. This determines the maximum amount that a creditor will be allowed to borrow.
The international number that was dialed will be visible on your Itemised billing.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
International dialing was removed from your number as requested on 10 April 2015.
You have a credit limit on your account. Every time you get close to reaching it, you will get notifications.
The credit limit on your account is determined after your credit history and rating has been evaluated in accordance to the National Credit Act. This determines the maximum amount that a creditor will be allowed to borrow.
The international number that was dialed will be visible on your Itemised billing.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***