Amount settlement

On 3 May 2024, I contacted MTN customer care about my account being suspended because they say I didn't pay. I asked them to clarify for me which month I missed because as far as I know know my account is up to date, I never skipped a month. I explained that I don't have receipts but I have a bank statement as my proof of payment. I attached a 6 months bank statement and highlighted all the payments I made at MTN Store Hyper by the Sea. They said I did not pay for November 2023. I made another bank statement for last 12 months and highlighted that the payment was made for MTN. They changed and said that March 2024 has not been paid. Again I gave them bank statement and a screen shot of my banking app. I asked them to give me a Amount Settlement because I am tired of this back and forth, I am losing a lot as the phone number is closed because I use it for business. I have given everything they asked for. Only I am asking from them is the settlement amount, I want to close my account because it is clear that they do not believe that I paid. I have been hurt and tress by this issue and what made things worse or difficult was that I was helped by different person all the time. All I want now is my peace and I believe amount settlement will be my peace Reference number: 87a6fc0c-0646-459d-9***2a29dfef