LN
Lusanda N
1 reviews | Active since Dec 2011
29 May 2015, 14:21
AMOUNT PAID
I paid the required amount of R330 with *** as provided by Thapelo at Edcon. I sent the proof payment to Edgars Adderley Str Cape Town and I was told MTN was on strike and they will email the proof of payment themselves. It is day four and I have not heard anything about my phone. I have paid now and can I have my phone back please, I'm asking nicely. <br> Jean<br> REQ:***<br>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
05 Jun 2015, 12:35Hello lnyangwa,
We are truly sorry for the inconvenience caused and the delayed response to your post.
Our system reflects that the device has been logged in for more than 90 days & the device has been quarantined due to the proof of payment still being outstanding.
Kindly can we request that you send the proof of payment to *** in order for us to get it allocated and then the device being sent back.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and the delayed response to your post.
Our system reflects that the device has been logged in for more than 90 days & the device has been quarantined due to the proof of payment still being outstanding.
Kindly can we request that you send the proof of payment to *** in order for us to get it allocated and then the device being sent back.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply05 Jun 2015, 12:35
Official
Hello lnyangwa,
We are truly sorry for the inconvenience caused and the delayed response to your post.
Our system reflects that the device has been logged in for more than 90 days & the device has been quarantined due to the proof of payment still being outstanding.
Kindly can we request that you send the proof of payment to *** in order for us to get it allocated and then the device being sent back.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and the delayed response to your post.
Our system reflects that the device has been logged in for more than 90 days & the device has been quarantined due to the proof of payment still being outstanding.
Kindly can we request that you send the proof of payment to *** in order for us to get it allocated and then the device being sent back.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,