NM
Nomfundo M
1 reviews | Active since Aug 2015
01 Sept 2015, 08:02
Amount debited wrongly on my account
This is the second complain I am writing about MTn, last week they helped. I was told I was in credit of R71 and this morning R827.40 and Ziyanda Yosa who was assisting me last week, assured me that no amount was going to be debited from account. I have been trying to call the call centre but can not go through. I am really fed up with this Mtn, it has caused an inconvenience on my account and my other debit orders.
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MTN South Africa's replyOfficial
01 Sept 2015, 14:04Hello NomfundoMagasela,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the amount of R827.40 is for the invoices generated in July and August. The credit of R71.00 is still reflecting on your account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the amount of R827.40 is for the invoices generated in July and August. The credit of R71.00 is still reflecting on your account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply01 Sept 2015, 14:04
Official
Hello NomfundoMagasela,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the amount of R827.40 is for the invoices generated in July and August. The credit of R71.00 is still reflecting on your account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the amount of R827.40 is for the invoices generated in July and August. The credit of R71.00 is still reflecting on your account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***