TR
Tash R

1 reviews | Active since Aug 2017

22 Nov 2018, 11:05

Amazing servcice received from Team Member - Dinesh Kowlasar

Absolutely delighted with the level of service received from Dinesh Kowlasar from the complaint management Team. Dinesh was able to resolve my query in couple hours time, where as other staff members took more than two months and till today was not able to resolve the matter. I previously interacted with 4 other staff (dealer, head office and call centre) and none of them could assist me, and yet one component individual was able to resolve my issue within hours. This is the calibre of people that you require within the business, or else you will continue to be a pain in the consumers life. I actually hate dealing with your dealers, because they can never get anything right, and therefore will not be spending a single extra cent with you guys.

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Replies (1)
MTN South Africa
MTN South Africa's reply22 Nov 2018, 11:07
Official
Good day

Thank you for your recent correspondence.


At MTN we rely on feedback from our customers in order to improve on our goods and services. We value and appreciate all comments as they play an important role in providing our loyal customers, like you, with the quality of goods and services they deserve. Your email has been forwarded to our Management Team to inform them of the excellent service rendered to you.


We'd therefore like to thank you for taking the time to send us this fantastic positive feedback!  We take great pleasure in knowing that you enjoyed your MTN experience.


Thanks again for your patronage and continued support.


 Should you require any further information, please do not hesitate to contact us. 


Warm Regards
Zenetta Portia Viljoen
Complaints Management Team