1 reviews | Active since May 2016
Amazing
<p>They charged me twice for insurance for 1 phone then claim its their pathetic insurance company then the so called insurance company says its nit them but mtn. Bottom line money went off my account n no one is taking the blame. Not only are they *****ling money via expiring data now they do it direct through the help of their insurance company. I heard enough of the drama i just want my money. U stole enough from me! When will this story end first the messed up upgrade now charging twice for 1 phone insurance! Stop apologising for your mess up n just fix things!</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Pinnacle insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***6
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Pinnacle insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***6
Best regards,